I really really really loathe them. Now I used to love them, but like a fickle wind, I now loathe them. I also loathe Dulles Airport where I spent 6 hours going up and down boarding ramps, to and from runways and on and off airplanes, and let us not forget the 2 hours waiting for my suitcase after I'd been told it would be a few minutes. "Customer service" is a self-cancelling phrase in these here neck of the woods. The "customer service" baggage claim rep told me to be patient. That was after 5 hours. I was patient for 5 hours. Very patient.....well for me, anyways. The 6th hour I was admitedly not patient. Not at all. QUELLE surprise! After 36 hours with no sleep, little food, and bloodshot eyes that could guide a sleigh, I was most assuredly not patient. I apologize for my behavior, United and Mrs. Customer Service Rep. Now it's your turn.....
I am currently drafting a letter to United's "Customer Relations" director. Note the zip code. Coincidence? I think not.....
Diane Soucy Bergan
Director, Customer Relations
United Airlines World Headquarters/WHQPW
P O Box 66100
Chicago, IL 60666
In case you live in the Washington Dulles area and are awaiting a delivery of bone marrow, you might want to call the United "customer service" baggage claim rep. While I was waiting at the carosel for my luggage for two hours, a box labeled "HUMAN BONE MARROW - DO NOT XRAY!" kept going around and around and around and around....
Oooh, I can just about top that. Try spending a five hour layover in Dulles with a 7 month baby after spending 7 hours on a plane from Paris. You try to get on the next flight to Chicago and are told that there are seats empty...but since you are travelling with a 7 month baby you have been obliged to check your luggage through and so they can't let you on. The irony being, of course, that when you get to Chicago you find that your luggage arrived some FIVE hours earlier on the first flight out of Dulles.
Four hours of angry crying baby, with other passengers saying helpful things like, "You know, I think he might be tired..." YOU THINK???
Posted by: Meg | Saturday, 12 November 2005 at 12:34 PM
Hey Cucina! Quick question for ya, I have a "my blogging girlfriends" listing in my left hand sidebar on my site, and I wanted to add you! :)
If that is ok, shoot me an email. All I need your 'okay' on is to use an image from your site to use as a link to your site. (See my sidebar for examples)
Let me know when you have a sec. :D
somethingsoclever@hotmail.com
Posted by: Alicat | Saturday, 12 November 2005 at 04:37 PM
Really ? the bone marrow was still there after several hours ?! I can't believe that, I hope the person waiting for it isn't dying...
Posted by: Cindy | Sunday, 13 November 2005 at 03:34 PM
sounds awful... similar to the time when the baggage handler at CDG-Paris left my baggage while I flew to malaysia... i finally got my bag 4 days later and needless to say, the choccies and cookies in my bag were not looking pretty...
Posted by: Lil | Tuesday, 15 November 2005 at 10:33 AM
Okay, just had to share this story which makes even mine sound mild!
http://foodgoat.blogspot.com/2005/10/letter.html
Posted by: Meg | Friday, 18 November 2005 at 01:49 PM
Hi Meg -- You've got me beat on BOTH counts! screaming child or a bowl of cereal, no more complaining from me... for now ;-)
Alicat -- I would be honored!
Lil -- I'm surprised they didn't go into your bag and eat your chocolates!
Cindy -- ME TOO!!!!!
Posted by: laura @ cucina testa rossa | Sunday, 20 November 2005 at 11:24 PM